EXCHANGE/REPLACEMENT POLICY


You may request for replacement in accordance with the terms provided under this Policy if:

  1. Damaged:
    1. A product is received in a physical damaged condition
  2. Defective:
    1. Product is defective or is not in working condition or
  3. Missing Accessory:
    1. Product or parts of the product or an accessory is missing.

For a successful exchange or replacement, the product must be in its unused, original condition, along with the original invoice, attached MRP tags, user manual, warranty cards, and original accessories in manufacturer packaging.

  1. You understand that you are further required to provide proof of damage or defect. In the event the proofs provided under this clause are satisfactory to us, we shall immediately issue a replacement (as may be possible) without any further investigation. In the event the proof provided or submitted is not satisfactory in our sole discretion, your request may be subject to further investigation by us and such decision shall be final and binding.
  2. A request for a replacement of a product must contain the relevant information required to process the claim, including but not be limited to the following information;
  3. Order number;
  4. Reason for exchange or replacement; Whether you received
    1. A damaged product
    2. A different product
    3. The correct product but wrong specifications
    4. any other reason
  5. Proofs supporting the request

Timeline for filing of Claims: All requests must be filed within the timeline specified below for the relevant category of products


For further assistance, reach out tocustomer.care@antmascot.com